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Terms & Conditions

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These Terms & Conditions (“Terms”) govern your access to and use of the LadderUp website, applications, and related services (collectively, the “Platform”). By creating an account, booking an interview, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy.

 

If you do not agree, do not use the Platform.

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1) Definitions

  • Applicant / You: The individual creating an account and booking an interview on LadderUp.

  • Interview: A technical interview session conducted via an online meeting (e.g., Google Meet) for the purpose of generating an evaluative scorecard.

  • Scorecard: A structured evaluation produced by LadderUp or its interviewers following an Interview.

  • Partner / Affiliated Company: A company that, at its discretion, may consider a LadderUp Scorecard in their hiring process. LadderUp is not an agent of, or responsible for decisions by, any partner.

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2) Eligibility & Accounts

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform.

  • You agree that all registration information (name, email, phone, address, age) is accurate and kept current.

  • Keep your login credentials confidential; you are responsible for all activity under your account.

  • You agree to provide valid government issues identification at the beginning of the interview and make it clearly visible for the interview to photograph as proof of identity.

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3) How LadderUp Works (Overview)

  • You select a role (e.g., “Software Engineer — Meta,” “Software Engineer — Netflix”), choose a time slot, and pre-pay the fee.

  • You’ll receive a calendar invitation containing a meeting link (e.g., Google Meet) and a cancellation link managed by LadderUp.

  • After the Interview, the interviewer submits a Scorecard. When released, it appears in your private profile.

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4) Pricing, Payment & Taxes

  • Prices are listed per role/level (e.g., $200 per 60 minutes for baseline levels; higher fees may apply for senior levels).

  • Prepayment is required at booking via our third-party payment processor (e.g., Stripe).

  • Prices may change at any time prior to booking confirmation. Taxes and fees, if any, will be shown at checkout.

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5) Refund, Reschedule & Cancellation Policy

5.1 All fees are prepaid and generally non-refundable.

  • Except where required by law, all purchases are final. LadderUp is not obligated to provide a refund once a booking is confirmed.

5.2 Rescheduling.

  • We allow cancellations and reschedules up to 72 hours in advance of a session. 

5.3 Cancellations by You.

  • If you cancel within 72 hours, you will be charged a 50% cancellation fee.

5.4 Proof of Identity, No-Shows & Lateness.

  • You agree to provide valid government issues identification at the beginning of the interview and make it clearly visible for the interview to photograph as proof of identity. Failure to do so will be equivalent to a cancellation without a refund.

  • If you do not join within 10 minutes of the scheduled start, the interviewer may mark the session a no-show and end the session; no refund.

  • If you arrive late, the session may still end at the scheduled time.

5.5 Cancellations by LadderUp.

  • If LadderUp cancels or cannot deliver the Interview (e.g., interviewer becomes unavailable), we will offer either (i) a no-cost reschedule, or (ii) a full refund of fees actually paid for that session (our choice), which will be your sole remedy.

5.6 Failure of Partner Company to Accept Pass Card for Skipping Technical Screen

  • If a Participating Partner Company declines to honor your valid LadderUp Pass by waiving its standard initial technical screening round for an Eligible Role, LadderUp will refund 100% of the Pass fee you paid to LadderUp for that Pass. This assurance is subject to the following conditions:

  • Participating Partner Company. The company is listed on LadderUp’s publicly available “Participating Companies” page as honoring LadderUp Passes for the relevant job family/level at the time you submit your application.

  • Valid Pass. Your Pass is active (unexpired within one year of issue), not revoked, and corresponds to the same job family and an equal or lower level than the role applied for.

  • Eligible Role. Roles eligible only for what is explicitly listed on your pass card.

  • Proper Disclosure. You disclosed your current LadderUp Pass and requested a skip of the initial technical screen in writing (e.g., via the ATS or recruiter email) before that screen was scheduled.

  • Written Refusal. You provide LadderUp with written evidence (e.g., recruiter or ATS message) that the Partner Company requires you to complete its own initial technical screen and declines to honor the LadderUp Pass for that role/level.

  • Not for Other Rejection Reasons. This assurance does not apply if you are declined or paused for reasons other than the company’s refusal to honor the Pass (e.g., hiring freeze, location/visa constraints, compensation mismatch, years-of-experience mismatch, failure to pass non-technical or hiring-manager screens, or role closed/withdrawn).

  • Claim Window & Process. You must email verify@ladderup.com within 30 days of receiving the written refusal, including: (a) the job posting link, (b) application date, (c) your Pass ID, and (d) the refusal evidence. LadderUp may contact the company to confirm.

  • Refund Scope. Refunds are limited to the Pass fee actually paid to LadderUp for that Pass (excluding third-party charges, currency conversion, or bank/processor fees) and are issued to the original payment method within a reasonable time after approval. One refund maximum per Pass.

  • Sole Remedy. This Screen-Skip Assurance is your sole and exclusive remedy for a Partner Company’s refusal to honor a LadderUp Pass.

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6) Scorecards; Validity; Misconduct

  • Scorecards reflect the interviewer’s professional judgment at the time of the Interview.

  • Validity: Unless otherwise stated, a LadderUp qualification/Scorecard is valid for 1 year from the Interview date.

  • Misconduct: Cheating, misrepresentation, or using prohibited tools may result in session termination, Scorecard invalidation, and/or account closure without refund. LadderUp may share suspected misconduct with affiliated companies.

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7) Use of Company Names & Independence

  • Company names (e.g., Meta, Netflix) are used to identify role calibrations and are trademarks of their respective owners. LadderUp is not affiliated with, endorsed by, or acting on behalf of any company unless expressly stated in writing.

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8) Critical Hiring Disclaimer (Use As Provided)

Disclaimer: Successfully passing the interview does not constitute an employment agreement between you and the company or LadderUp. This does not constitute an agreement that the company will accept an application and proceed with interviewing you. Additionally, the company may, at its discretion, still decide to conduct a technical interview with you.

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9) Third-Party Services

  • We rely on third-party providers (e.g., Stripe for payments; Google Meet/Google Calendar for scheduling/links).

  • LadderUp does not control and is not responsible for outages or changes introduced by third parties. Your use of third-party services is subject to their terms and privacy policies.

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10) Recordings & Data Use

  • Interviews may be recorded for quality assurance, rubric calibration, or dispute review only with your consent and subject to applicable law. If you do not consent, tell the interviewer at the start; we may discontinue the session and offer a reschedule at our discretion.

  • You grant LadderUp a limited license to use and analyze Interview content and results to improve our scoring models and training (in de-identified or aggregated form where feasible). See our Privacy Policy for details.

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11) Acceptable Use

You agree not to:

  • Impersonate others or misrepresent your identity, work, or experience.

  • Share, publish, or attempt to reverse engineer LadderUp’s scoring rubrics, problems, or confidential materials.

  • Record the session without permission or use it publicly.

  • Engage in abusive, harassing, discriminatory, or illegal conduct.

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12) Intellectual Property

All Platform content, rubrics, processes, and trademarks are owned by LadderUp or its licensors. You receive a limited, revocable, non-transferable license to use the Platform for personal, non-commercial purposes in accordance with these Terms.

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13) Changes; Availability

We may modify the Platform, services, schedules, or pricing at any time. We will try to post material changes to these Terms with a new Effective Date. Continued use after changes means you accept the updated Terms.

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14) Disclaimers

  • The Platform and all services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind.

  • LadderUp does not guarantee outcomes, employment, interviews, or acceptance by any company.

  • To the fullest extent permitted by law, we disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement).

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15) Limitation of Liability

To the fullest extent permitted by law:

  • LadderUp will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill.

  • In all cases, LadderUp’s total liability for any claim related to the Platform or an Interview will not exceed the amount you paid to LadderUp for the specific Interview giving rise to the claim.

Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the maximum extent permitted.

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16) Indemnification

You agree to defend, indemnify, and hold harmless LadderUp, its interviewers, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your use of the Platform, your conduct during an Interview, or your breach of these Terms.

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17) Disputes; Arbitration; Governing Law

  • Governing Law: These Terms are governed by the laws of the State of California, without regard to conflicts of laws principles.

  • Binding Arbitration & Class-Action Waiver: Any dispute arising out of or relating to these Terms or the Platform will be resolved by binding arbitration (AAA Consumer Rules) in San Francisco County, California, conducted in English. You and LadderUp waive any right to a jury trial and to participate in a class action.

  • Injunctive Relief: Either party may seek temporary injunctive relief in a court of competent jurisdiction to protect confidential information or intellectual property.

  • 30-Day Opt-Out: You may opt out of arbitration by emailing legal@ladderup.com within 30 days of first accepting these Terms; include your name, account email, and a statement that you opt out of arbitration. If you opt out, you agree to the exclusive jurisdiction of state and federal courts in San Francisco County, California.

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18) Termination

We may suspend or terminate access to the Platform at any time for any reason, including suspicious activity, policy violations, or nonpayment. Upon termination, provisions intended to survive (e.g., IP, disclaimers, limitations, indemnity, dispute resolution) will continue to apply.

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19) Communications & Notices

You consent to receive communications electronically (email, in-app, calendar invites). You are responsible for keeping your email current. Formal notices to LadderUp should be sent to legal@ladderup.com.

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20) Miscellaneous

  • Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain in force.

  • Assignment: You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or asset sale.

  • Entire Agreement: These Terms and our Privacy Policy are the entire agreement between you and LadderUp regarding the Platform and supersede prior understandings.

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